Warranty Policy

CAMPROS offers a 30-day money back guarantee for goods purchased directly from camphours.com. If you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

How to claim warranty

Feel free to contact our customer service team at: support@camphours.com

Please note 30-Day money back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.

Manufacturer's Limited Warranty

CAMPROS branded tents, backpacks, sleeping bags, and screen house purchased only from authorized sellers are covered by a one-year warranty to protect the original purchaser against manufacturing defects in materials and workmanship. Please keep original sales receipt for all CAMPROS branded product purchases. We require the proof of purchase from an authorized seller to qualify for warranty service, unless otherwise prohibited by law.

If a CAMPROS branded product covered by one of these warranty options qualifies as a manufacturing defect, we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered, and unmodified materials and workmanship are covered by this warranty. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for shipping.

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